mic
Live Call Monitoring
Begin speech evaluation for the current agent call. Captures and transcribes audio dynamically while tracking indicators and compliance rules.
Ensures microphone browser permissions are granted. Headset recommended.
00:00
● Recording
Opening
description Live Transcript
monitoring Live Scores
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Overall Performance
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Empathy
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Professional
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Clarity
person
Customer
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support_agent
Agent
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Escalation
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Churn Risk
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flag Live Flags
0
lightbulb Live Coaching Tips
Analyze Recorded Call
Upload stored audio recordings to generate transcription files and score compliance parameters via Gemini.
cloud_upload
Drag & drop or click to upload
MP3, WAV, M4A, OGG, FLAC (Max 25MB)
audio_file
recording.mp3
0.0 MB
0:00 /
0:00
Total
Recordings
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Stored on disk
Storage Used
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Call Recording Library
Upload files to save on local storage and execute transcript operations.
upload_file
Drop files here or click to load recordings
MP3, WAV, M4A, OGG, FLAC, WEBM — Max 100MB per file
audio_file
selected.mp3
folder_open
No audio recordings found in Call Library.